Terms of Service

1. Acceptance of Terms

By accessing and using the Frosted Glow website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Company Information

Frosted Glow is a household appliances and gadgets retailer operating in Malaysia. Our registered address is:

33a, Changkat Bukit Bintang
50200 Kuala Lumpur, Malaysia
Phone: +601157588222
Email: [email protected]

3. Use of Website

You are granted a non-exclusive, non-transferable, revocable license to access and use our website strictly in accordance with these terms. You agree not to:

• Use the website for any unlawful purpose or activity
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Reproduce, distribute, or modify any content without permission
• Use automated systems to access the website

4. Products and Services

4.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

4.2 Pricing and Availability

All prices are in Malaysian Ringgit (MYR) and are subject to change without notice. Product availability is subject to stock levels and may vary. We reserve the right to limit quantities and discontinue products.

4.3 Orders and Payment

By placing an order, you offer to purchase products subject to these terms. All orders are subject to acceptance and availability. Payment must be made in full before delivery unless otherwise agreed.

5. Delivery and Returns

5.1 Delivery

We deliver within Malaysia. Delivery times are estimates and may vary based on location and product availability. Risk of loss and title pass to you upon delivery.

5.2 Returns and Refunds

Products may be returned within 14 days of delivery if they are unused, in original packaging, and in resaleable condition. Certain products may have specific return restrictions. Refunds will be processed within 14 business days of receiving the returned item.

6. Warranty

All products come with manufacturer warranties as specified. We provide additional warranty services and support as outlined in our warranty policy. Warranty claims must be reported within the warranty period with proof of purchase.

7. Limitation of Liability

To the fullest extent permitted by law, Frosted Glow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

8. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our services.

9. Intellectual Property

The website and its original content, features, and functionality are owned by Frosted Glow and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

10. User Content

By submitting content (reviews, comments, etc.), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and display such content in connection with our services.

11. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any reason whatsoever, including without limitation if you breach the Terms.

12. Governing Law

These Terms shall be interpreted and governed by the laws of Malaysia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of Malaysian courts.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: